SPOTLIGHT ON BEACON AWARD WINNERS

Miguel Magana is the Beacon Award Winner for the month of September 2022. He is a relatively new Marriott’s Monarch Front Desk Associate. Since his hire date, he has made vast improvements in front desk processes making them more efficient and easier to perform. We are excited to see him grow in his career with Marriott and at the Monarch.

“Starting a new chapter in his life, Miguel started working with Monarch on July 2022. Currently as one of Monarch’s Guest Services/Front Desk Associates, he greets everybody through the Monarch lobby with his unforgettable smile! The guest services/front desk team are the first people that the guests encounter when coming into Monarch and serves as the main contact point for everybody in the whole resort.

Miguel grew up in Quezon City, Philippines and went to De La Salle University – Manila as a Computer Engineering major. After graduating from college, he started working as an I.T. associate for a business ran by a celebrity preacher in the Philippines, eventually making his way into becoming the Social Media Department Head of the said company. He was then given the opportunity to come to the United States to become a lawful permanent resident.

Back in May 2022, he was invited by his aunt and uncle to visit Hilton Head and when he arrived, Miguel fell in love with the culture, people, and the environment, as Hilton Head reminds him of his home back in the Philippines. Deciding to move in with his aunt and uncle, he then found Marriott and decided that he was made for the front desk and guest relations as he loves to interact with people, hearing their stories, and making people smile!”

Mackenley, known by his peers as Mack, has been with Monarch for about 2.5 years. He started at Monarch as the Director of Services where he was responsible for the housekeeping department. In August of 2022, Mack transferred to the front desk as the Front office Manager.

Mack is known as a “Marriott child”. He has been with the company since August of 2005. Out of high school, he started his job at Marriott Harbour Lake in Orlando as Sales Clerk. Fast forward to 15 years later, this has become his career. It all started in Orlando FL. Throughout his career, he wore different hats and held diverse positions, such Safety & Security, Housekeeping Coordinator.

Mack grew up in Haiti, the 2 nd  largest city named Cap-Haitien. His parents migrated to the US back in 2002. He graduated from Olympia High School in Orlando and moved on to obtain his bachelor’s degree in hospitality management at the University of Central Florida, Rosen College of Hospitality. Since finding his passion in hospitality, Mack has mastered the ability to develop goals and strategies to improve work productivities and in turn ensure the owners and guests are completely satisfied with their overall stay.

Mack is a strong leader in hospitality and can form an inclusive environment that respects diverse talents and methods of learning.